We feel we offer superb quality therefore we stand behind our products. We want our customers to enjoy their purchases as much as we do. To avoid having to return merchandise, for color choices please review our swatch selection on any product, and refer to the sizing for the product under the product description tab before making your purchases.
Guidelines and Policies
- For hygienic reasons, we cannot accept returns on items that are not in their original packaging. We do not accept returns on items that have been washed or used.
- All items are FINAL SALE.
- We do not accept returns on our products for hygienic reasons.
- We do not offer refunds on custom orders, which include custom measurements, custom colour/pattern choices, and non-regular stock items.
- Any shipping fees paid on the initial order will not be refunded.
- The cost of shipping any items returned to Satin Creations will be paid by the customer.
- Before making a return, please contact us at 1.866.599.4348 or fill out the form to send a message.
- A 10% re-stocking fee may be applied to returned items due to incorrect color selection, incorrect sizing, and order cancellation.
- We offer returns-for-refund credit within 14 days after the customer has received the goods.
- Refunds will only be processed online.
- We ask that you notify us of the return either by email or by calling us at 1.866.599.4348 (Monday to Friday 10am-6pm.)
- Packages must be returned to the mailing address on the original packaging. Or Contact Us for the mailing address for a return.
- Initial shipping fees and all costs on returns are the customer’s responsibility.
- After inspecting to ensure all items are in perfect condition, payment will be refunded within 48hrs, if a refund is granted.
- A 10% re-stocking fee maybe be applied to all merchandise that need to be repackaged.
Need more help?
If you still have questions or concerns regarding a purchase, return, or refund, please do not hesitate to contact us Contact Us